Last updated: 6 October 2026

This Rental Agreement ("Agreement") is between WedCam Pty Ltd (ABN 62 702 494 862), trading as WedCam ("we", "us", "our"), and the person making the booking ("you", "your").

By booking a WedCam kit, you agree to these terms.

1. Booking & Payment

Full payment is required at the time of booking to secure your date. Your booking is confirmed once payment has been received.

All prices are in AUD and include GST and standard shipping and return postage.

You must be 18 or over to make a booking.

If a price is shown incorrectly because of an error, we may cancel the booking and refund you in full.

Add-ons bought after your booking are covered by this Agreement.

2. Equipment Hire

Your WedCam kit may include:

• Video camcorder

• Memory card

• Batteries and charger

• Accessories (as provided)

All equipment remains the property of WedCam at all times. You agree to use the equipment responsibly and only for your booked event.

3. Delivery & Returns

We post your kit to your nominated address before your wedding. We post every kit early and track it to your door. If tracking shows a delay, we will send a backup kit by express post where possible. If your kit still doesn't arrive in time for your wedding, we will refund your booking in full.

Return postage is included and a prepaid return label is provided. You are responsible for packing the kit safely and lodging it for return.

Please post your kit back within 3 days of your wedding, by the post-back date shown in your confirmation email. We go by the date it's posted, not the date it arrives.

If it's posted late, we may charge our extra-day hire rate (currently $20 per day, per kit) for each extra day, up to a maximum of $140. A kit not returned within 10 days of the return date is treated as lost (see Section 4).

4. Security & Damage Policy

When you book, the card (or Apple Pay, Google Pay or Link) you pay with is securely saved by our payment provider, Stripe, for security purposes. WedCam never sees or stores your full card details.

By booking, you authorise WedCam to charge this saved card at a later date, without needing further approval from you, only for:

• Repairable damage: the repair cost, up to $1,000 per camcorder

• Equipment lost, stolen, not returned or damaged beyond repair: the reasonable replacement value of what's missing (allowing for its age), up to $2,000 per kit

• A single missing item (such as a battery, memory card, light or bag): its reasonable replacement value

• Late returns (see Section 3)

After your kit is returned, we will inspect it. Before making any charge, we will email you to explain the reason and the amount, with a quote, receipt or photos. If you disagree, reply to that email and we will work it through with you before anything is charged.

5. Care & Responsibility

You agree to:

• Handle equipment with reasonable care

• Keep equipment safe from water, sand, heat and impact

• Not attempt to repair, modify or open any equipment

• Not allow misuse or unauthorised use

You are responsible for the equipment from the time it is delivered until it is returned.

6. Footage, Editing & Delivery

Depending on your package, you will receive professionally edited video, raw footage files, or both.

Editing

Editing is included where your package says so. Most films are delivered within 4 to 6 weeks, but this is an estimate, not a guarantee. Your edited film and footage will be delivered no later than 12 weeks after your kit is returned.

Our edits are a creative service. We edit with care and skill in our WedCam style, but a preference for a different style is not a fault.

Keeping your footage

We keep a copy of your footage for 12 months after we send you your film and files. Please download and back up everything as soon as you receive it. After 12 months we may delete our copy, and we cannot recover it after that.

7. Your Footage & Our Marketing

Your footage is yours. By booking, you give WedCam permission to use short clips, screenshots or still frames from it on our website, social media, advertising and promotional materials.

If you'd prefer we didn't, tell us in writing (a reply to any of our emails is fine) within 14 days of receiving your finished film, and we won't use any of your footage. If you change your mind later, let us know and we will remove the posts from our own pages where reasonably possible.

Please let your guests know your day is being filmed. We will use good judgement and never share anything inappropriate.

If you share your WedCam footage, we ask that you tag @wedcam.au where you can.

8. Cancellations & Date Changes

Cancellations

• More than 60 days before your wedding: full refund.

• 14 to 60 days before your wedding: 50% refund. The other 50% is non-refundable from this point, as we have reserved your date and turned away other bookings. You can choose to move your booking to a new date instead (see below).

• Less than 14 days before your wedding, or once your kit has been posted: no refund.

If you book less than 60 days before your wedding, 50% of your booking is non-refundable from the time you book.

Date changes

One free date change is included, subject to availability and at least 14 days' notice. Further changes may incur a fee.

If we have to cancel

If we can't provide your booking, for example because a kit becomes unavailable, we will refund your booking in full.

9. The WedCam Guarantee

We test, charge and check every WedCam kit before it's sent.

If the kit isn't working when it arrives, tell us straight away and don't try to fix it. We will send a replacement if there is time before your wedding, or refund your booking in full if there isn't.

If our equipment fails, tell us within 48 hours of noticing. If we lose or damage your files after the kit is returned, we will let you know. In either case:

• Little or no usable footage: we will refund your booking in full.

• Some footage lost: we will create a free social media reel (or your full uncut film, if you already have the reel) from the footage that was recorded.

The guarantee does not cover:

• Batteries not charged, or recording not started

• Setup instructions not followed, or the memory card removed or swapped

• Equipment damaged, lost, wet or misused while in your care

• Lighting, sound or other conditions at your event, or the choices of the people filming

• The kit not being used at your event

To the extent the law allows, we are not liable for indirect or consequential loss. Nothing in this Agreement excludes, restricts or modifies any rights you have under the Australian Consumer Law.

10. Privacy & Data

We use your personal information only to manage your booking, ship and receive your kit, communicate with you and deliver your film. We don't sell your information.

We share it only with the services we need to run your booking: Stripe (payments), Google Firebase (booking records), Resend (emails), Australia Post (delivery) and our editing tools. Some of these store data outside Australia. Your card details are held by Stripe and are never stored by WedCam.

To see or correct the information we hold about you, email hello@wedcam.com.au.

11. Events Beyond Our Control

WedCam isn't responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, illness or government restrictions. If this means we can't provide your booking, we will offer a new date or a full refund.

12. Gift Bookings

If you book WedCam as a gift, you are the person this Agreement is with, and the saved card is yours. You are responsible for the kit while it's with the couple, including any damage, loss or late-return charges under Sections 3 and 4.

Please pass the setup instructions and these terms on to the couple. We won't contact them before the wedding unless you ask us to. If you gave us their email for the finished film, we will only use it to send the film after the wedding.

13. This Agreement

This Agreement is the entire agreement between you and WedCam. We may update these terms from time to time; the version in effect when you booked applies to your booking. If any part of this Agreement is found to be unenforceable, the rest still applies.

14. Governing Law & Disputes

This Agreement is governed by the laws of New South Wales, Australia. If something goes wrong, please contact us first at hello@wedcam.com.au and we will do our best to resolve it with you.

15. Contact

WedCam Pty Ltd (ABN 62 702 494 862)

hello@wedcam.com.au

www.wedcam.com.au